Shipping policy

CARBONERA SHIPPING POLICY

Last updated: September 26, 2026

This Shipping Policy applies to purchases made through CarbonERA.

SHIPPING DESTINATIONS

CarbonERA currently ships to supported addresses within the United States and Canada.

Canada is currently CarbonERA's supported international destination. Shipping to other countries is not currently available.

Orders with shipping addresses outside supported United States and Canadian destinations cannot currently be completed.

FREE STANDARD SHIPPING — U.S. & CANADA

CarbonERA provides Free Standard Shipping on orders shipped to supported addresses within the United States and Canada.

Free Standard Shipping is automatically applied during checkout.

No discount code is required.

Optional expedited or express shipping options may also be available.

If a customer selects an expedited or express service, the additional shipping charge will be displayed during Shopify Checkout before payment is completed.

ORDER PROCESSING

Orders are prepared for shipment as quickly as reasonably possible.

Processing times may be affected by:

Order volume
Weekends
Holidays
Inventory availability
Payment review
Fraud review
Address verification
Operational circumstances

Receiving an order confirmation does not mean that the package has already been shipped.

DELIVERY ESTIMATES

Any delivery timeframe shown during checkout or provided by a carrier is an estimate unless expressly identified as guaranteed.

Carrier delivery times may vary.

Selecting express or expedited shipping does not create a guaranteed delivery date unless an explicit delivery guarantee is provided.

TRACKING

Where tracking is available, tracking information may be provided through:

Email
Shopify order status page
Customer account
Other order communications

Tracking information may require additional time after shipment before becoming active in the carrier’s system.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you discover an address mistake after placing an order, contact:

support@carbonera.shop

as soon as possible.

CarbonERA will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed after fulfillment begins.

DELIVERY DELAYS

Delivery can be affected by events outside CarbonERA’s reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Transportation disruptions
Government action
Peak shipping periods
Incorrect or incomplete addresses

CarbonERA will reasonably assist customers with available tracking information but cannot guarantee the performance of independent shipping carriers.

LOST OR MISSING PACKAGES

If tracking indicates a delivery problem or the package appears to be lost, contact:

support@carbonera.shop

Include your order number.

CarbonERA may request address confirmation and may assist with a carrier investigation.

Any replacement or refund will depend on the circumstances, carrier information, and applicable law.

DAMAGED PACKAGES

If your package arrives visibly damaged, keep the product and packaging and contact CarbonERA as soon as reasonably possible.

Photographs may be required to evaluate the issue.

TAXES

Applicable taxes are calculated through Shopify Checkout where required.

CUSTOMS, DUTIES & CANADIAN TAXES

Canadian orders may be subject to applicable GST/HST, provincial taxes, customs duties, brokerage charges, or other import-related fees where required by Canadian authorities or the shipping carrier.

Where Shopify Checkout collects an applicable tax or import charge, the amount will be displayed before payment. Any applicable charge that is not collected at checkout may be the responsibility of the recipient where permitted by law.

RETURNS

CarbonERA offers eligible customers 30-Day Returns.

Return shipping, eligibility requirements, refunds, damaged items, and warranty claims are governed by the CarbonERA Return, Refund & Lifetime Manufacturing-Defect Warranty Policy.