Refund policy

CARBONERA RETURN, REFUND & LIFETIME MANUFACTURING-DEFECT WARRANTY POLICY

Last updated: September 25, 2026

Thank you for shopping with CarbonERA.

This policy explains CarbonERA’s return, refund, cancellation, damaged-item, incorrect-item, and lifetime manufacturing-defect warranty procedures.

30-DAY RETURNS

Customers may request a return within 30 days after the order is delivered.

For a standard change-of-mind return, the product must generally be:

  • Unused
  • Unmodified
  • In substantially the same condition in which it was received
  • Returned with original packaging where reasonably possible

Before returning a product, contact CarbonERA at:

support@carbonera.shop

Please include your order number and the reason for the return.

Do not send a product back before receiving return instructions from CarbonERA. Unauthorized returns may be refused or delayed.

RETURN SHIPPING

For standard change-of-mind returns, the customer is responsible for return shipping unless CarbonERA states otherwise.

CarbonERA provides Free Standard Shipping to supported addresses in the United States and Canada on the original purchase, but free original shipping does not include free return shipping.

For standard change-of-mind returns from Canada, the customer is responsible for return shipping and any applicable return-related customs or carrier charges unless CarbonERA states otherwise or applicable law requires otherwise.

If CarbonERA sends an incorrect item, or an item arrives materially damaged or defective, CarbonERA will work with the customer to provide an appropriate resolution.

Depending on the circumstances, this may include:

  • Replacement
  • Refund
  • Repair
  • Reimbursement of reasonable return shipping expenses

Paid expedited or express shipping charges are generally non-refundable unless the issue resulted from a CarbonERA error or applicable law requires otherwise.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Inspect your order after delivery.

If an item arrives damaged, defective, or materially different from what was ordered, contact:

support@carbonera.shop

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging where relevant

CarbonERA may request additional information reasonably necessary to evaluate the claim.

LIFETIME MANUFACTURING-DEFECT WARRANTY

CarbonERA provides the original purchaser with a Lifetime Manufacturing-Defect Warranty covering manufacturing defects in materials or workmanship during normal and intended use for the reasonable service life of the product.

The warranty applies to CarbonERA products purchased directly from CarbonERA unless otherwise stated.

The warranty does not cover:

  • Normal wear and tear
  • Scratches, chips, fading, staining, or cosmetic wear resulting from normal use
  • Accidental damage
  • Impact or collision damage
  • Damage caused by dropping a product
  • Misuse or abuse
  • Improper installation
  • Improper removal
  • Use outside the product’s intended purpose
  • Modifications or alterations
  • Unauthorized repairs or disassembly
  • Damage caused by a vehicle, phone, accessory, mounting point, fastener, cleaning chemical, heat source, or third party
  • Environmental damage outside normal intended use
  • Loss or theft
  • Damage occurring after successful delivery that is unrelated to a manufacturing defect

Carbon fiber and forged carbon naturally vary in:

  • Weave
  • Flake placement
  • Pattern
  • Texture
  • Reflection
  • Finish

Reasonable visual or material variation that does not affect the intended function of the product is not considered a manufacturing defect.

WARRANTY CLAIMS

Warranty coverage is intended for the original purchaser and is not transferable unless applicable law requires otherwise.

To submit a warranty claim, contact:

support@carbonera.shop

CarbonERA may request:

  • Original order number
  • Proof of purchase
  • Photographs or video showing the issue
  • Description of how the issue occurred
  • Other information reasonably required to evaluate the claim

If CarbonERA confirms that the issue is covered by the Lifetime Manufacturing-Defect Warranty, the available remedy may include:

  • Repair
  • Replacement with the same product
  • Replacement with a reasonably comparable product
  • Store credit
  • Refund where appropriate

The appropriate resolution will depend on the circumstances and product availability.

REFUNDS

Returned products may be inspected before a refund is approved.

Approved refunds are issued to the original supported payment method.

After CarbonERA submits a refund, additional processing time may be required by Shopify, the customer’s bank, card issuer, or payment provider.

EXCHANGES

Direct exchanges are not guaranteed.

If you would like a different finish, model, or variant, contact:

support@carbonera.shop

Depending on the circumstances, CarbonERA may ask you to return the eligible item and place a new order.

ORDER CANCELLATIONS

If you need to cancel an order, contact CarbonERA as soon as possible.

CarbonERA will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed once processing, packing, or shipment has started.

If an order has already shipped, the standard return process may apply.

DISCOUNTED PRODUCTS

Using a promotional or discount code does not automatically make an item final sale unless the offer specifically states otherwise.

Any approved refund will be based on the amount actually paid after discounts.

FINAL SALE PRODUCTS

Any product clearly identified as Final Sale before purchase may not be eligible for a standard change-of-mind return.

This does not remove rights relating to damaged, defective, incorrect products, or rights that cannot legally be excluded.

CONSUMER RIGHTS

Nothing in this policy is intended to exclude, limit, or restrict consumer rights or remedies that cannot legally be excluded under applicable law.

CONTACT

CarbonERA
Website: carbonera.shop
Email: support@carbonera.shop