Contact information

CONTACT INFORMATION

Last updated: August 26, 2026

CarbonERA is an online ecommerce business.

For questions about products, orders, shipping, returns, refunds, customer accounts, privacy, or other customer-service matters, please contact us using the information below.

Business / Brand:
CarbonERA

Website:
https://carbonera.shop

Customer Support Email:
support@carbonera.shop

When contacting us about an existing order, please include your order number where possible.

CarbonERA does not currently operate a customer-facing retail location.

Do not send product returns to any address unless CarbonERA has first provided return instructions.

PRIVACY REQUESTS

For requests concerning your personal information, email:

support@carbonera.shop

Please clearly identify the message as a privacy request.

ORDER SUPPORT

For questions concerning an existing purchase, please include:

• Your order number
• The email address associated with the order
• A brief description of the issue

CONTACT

CarbonERA
Website: https://carbonera.shop
Email: support@carbonera.shop

REGISTERED BUSINESS ADDRESS

4603 189th St NE

Arlington, WA 98223

United States

This is the registered business correspondence address, not a customer-facing retail location or return address. Contact CarbonERA for return instructions.